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Hi,
i have an asus gl553vd with rgb keyboard , when i switch the colors the right half of the keyboard shows wrong colors(looks like it mixing with another color)
Please check this link for more details about the issue
i'll be glad to hear your suggestion!!
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Hi,
Most keyboard assemblies are attached to the motherboard by a ribbon cable.
Your keyboard is part of the palmrest assembly so basically the whole top part comes off as one piece.
I can't find a You Tube video that shows how to replace the keyboard in your laptop you may have better luck.
Another thought is that to me the laptop seems a fairly new model. Is this correct?
If so there should be a manufacturer's warranty of at least 12 months on it.
If your laptop is less than 12 months old then I suggest that you consult the manufacturer's warranty statement in the documentation that came with the laptop (it's usually found in the User Guide) as to what you have to do to make a claim for a manufacturer's warranty repair or replacement.
If it is still within the warranty period and since you have verified that it is most likely not a software problem, you don't want to be opening the laptop to check for the cause of the problem as this will void the warranty.
这个答案有帮助吗？
Thank you so much jayeff
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Hi,
What OS is installed?
Try starting the laptop in "safe mode" and see what happens.
由 jayeff 完成的
Windows 10 1709 64bit
i tried safe mode but the same issue
由 M J 完成的
Hi,
Was it OK before the 1709 update?
Check in Start > System > Update > Update history to see when the update occurred.
You could try installing the latest Asus ATK package drivers and see if that resolves the problem
由 jayeff 完成的
Hi jayeff,
thank you for your suggestions
It was ok before i updated to 1703 then when i noticed the problem, i did a fresh install of windows 10 1709(that i'm using it now) but still the same issue so i tried the one that came with it , 1607 but nothing changed so i re-installed 1709 again
old photo when it was OK
https://i.imgur.com/kHfMbqW.jpg
Using the same colors , a photo on this moment
https://i.imgur.com/fFMTsuK.jpg
i tried different version of ATK PACK but nothing happened
Happy new year btw
由 M J 完成的
Hi,
Beginning to seem like a hardware problem since it is the same with original version 1607
由 jayeff 完成的
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