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An upgraded version of the Microsoft Surface, the Microsoft Surface Pro (1514) Laptop/Tablet hybrid is very difficult to open and repair without further breaking the device.

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Surface Pro screen popping out of the chassis

I've been using my Surface Pro intensivily for about three years, most of times doing intensive tasks that generate a lot of heat, which would explain the problem.

It seems like the glue that holds the screen in place is starting to let go, so the screen is starting to pop out in the bottom right corner

So, my question is, what is the best way to put it back in place?

I thought about using double sided tape, but I don't think the space is big enough to actually put it there safely.

I've also thought about using some kind of glue or adhesive, but I'm not really sure about exactly what and how.

Here's a picture of how it looks like:

http://puu.sh/wSiGL.jpg

Thank you.

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Is there a lawsuit about this issue? Since this is a safety issue, Microsoft should be held liable for product liability. Thanks

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I use B7000 liquid glue. Works well.

Basically put some glue under the glass, use tape to secure it into place and apply pressure.

Glue will take some time to set. Minimum 30 minutes.

Easy to rub off the excess glue too.

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None of the ABOVE!!! It means the battery is expanding and it is dangerous. Contact Microsoft… they are aware of this issue and will replace it.

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Do you have a link that shows they are aware of the issue?

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I suggest putting it in a hot car until its really hot, like you can barely pick it up. then slide a very thin piece of plastic around the edges and take the whole screen off. (I did my 1st gen surface pro this way. ) Refer to the disassembly guide or tear-down to make sure you don't damage the cables. (for the first gen, separate the sides and top with the plastic card (you want something thinner than a credit card actually, like perhaps a piece of a milk jug or water bottle) Then til the screen up along the bottom edge. Do it SLOWLY and a little at a time and the glue along the lower edge will separate. Also, once the screen is free, let the laptop cool COMPLETELY before undoing the plastic clips that hold the FPC cables down.

When hot its easier to break them. CAREFULLY clean off the old adhesive. Its a job that will take a few hours. Don't rush it or you will damage something. Use some 3M 9448A black double coated tape to put the screen back down. This will result in a much more professional and permanent repair than gobbing liquid glue in the gap and smooshing it down. While your in there, you will likely want to replace the solid state drive. A 250GB samsung msata (for first and second gen units) or m.2 (for 3rd and 4th gen units) can be had for around 80 dollars. A 450GB drive can be had for around 130-150 these days. Since your in there, you might as well do the upgrade since once you put it back together there is a good risk of damaging it if you take it apart again.

Remember though, ANY time you take apart things like these tablets, there is a risk of something going catastrophically wrong. If you have deep scratches on your screen for example, don't even try it, or it WILL break. (right at the scratch) Another problem is the fpc cables that connect the screen. The battery has to be connected when you assemble and disassemble it. As such, if one of the FPC cables is crooked going in or out of its socket, it will short out and you will let the magic smoke out and that will be the end of your tablet.

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[assuming your battery is also bulging as was mentioned:] try making an appointment and walking into a microsoft store with it and talking to an expert. We did this and they replaced the unit (although it was out of warranty) because it’s a safety issue (their words). It was actually great service!

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How long was your computer out of warranty for? Did you say anything specific or did they bring it up that it was a fire hazard danger issue. What did they replace it with? Thanks

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This is a photo of my Surface with the screen separating from the frame. Microsoft said it was not under warranty and “We recommend that you discontinue use of the faulty device and purchase a replacement Surface .” I believe the reason they recommend discontinue use is the possible fire hazard. Microsoft site includes a screen separation in their list of problems. They are certainly aware of the defect but are not willing to correct it.

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Response from Microsoft regarding defective bulging battery

"As I have outlined in my previous emails, your device has been discontinued. We no longer have any support options available, paid or otherwise. I am not able to provide any exchange offers for your device.

We recommend that you stop using the device and dispose of it per your local electronics waste regulations."

It's a sad day when that's the extent of Microsoft's desire to fix a situation that they created.

Facts. I just called Microsoft and they are replacement my Surface that was also out of warranty. I bought my Surface in 2017. The person I spoke to was very nice. All I had to do was take a picture of the screen and a picture of the serial number and upload to Microsoft. The operator waited with me the whole time. After that he escalated the issue and then came back on the phone. I have to return my Surface in a box they will provide and they will send me a replacement.

This process is new. I called last year and was told I would need to pay for a new Surface but they would give me a huge discount.

T Williams - do you have the service number that you called? I am having the same issue.

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