My son passed away. All of his pictures are text messages are on there and we desperately need to save them. My husband's phone dropped, the screen is black but the phone still works. We just cant read the messages because the screen is black.
Is there any way to fix the screen? Verizon said that they cant transfer the information to a new phone because the screen needs to work. Or is there a way to download the information to my computer from the phone?
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@jpboyle ,Paula, May be try a couple good local cell/computer repair shops and have them take a look at the phone tell them the issue and have them give an estimate to replace screen and have phone up and running so you can hook to computer and down load what you like. Good luck. I hope this helped you out, if so let me know by pressing the helpful button.
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I don't know much about this particular phone, but you should be able to connect it to a personal computer using a standard USB-to-microUSB cable, available for a few bucks at just about any store that sells electronics. My guess is that once you connect the phone to the PC, it will appear as though it were a disk drive on the computer, and all the files on it (or at least the ones the phone's operating system doesn't block access to) could then be simply copied from the phone onto the PC. The photos will almost certainly be available that way. I'm less certain about text messages - that depends on how the phone stores them. You might also want to try a program like BitPim (www.bitpim.org), which MAY help you to get other things off the phone onto the PC. Good luck!
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