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25 % packet loss

I've been having some really poor internet connection recently, and tried to delve into my router (Check Connection) did a ping and tracert to google and got this result:

4 packets transmitted, 3 packets received, 25% packet loss

anything I can do about this and what does this mean/is it bad?

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something else that I assume is bad and can be fixed : https://gyazo.com/b87a4c1fc7f980854bc100...

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Hi, What is your equipment setup and are you using wireless or ethernet?

1. combined modem ethernet router

2. combined wireless/modem router (also with ethernet ports)

3. modem connected to a ethernet router

4. modem connected to a wireless router (which also has ethernet ports)

As you can see there are a lot of variations.

Please supply the setup and make and model numbers of the equipment. This will aid in getting more relevant answers.

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