Can't access 3g/4g cellular network in Ghana

I have BLU ADVANCE 5.0 HD which was bought for me from the US. It works fine except that any SIM i insert can't access 3g/4g network. when I select the 3g/4g option, the network goes off for the different cellular providers. I have checked the APN settings too and is still give me EDGE. Please, I will be grateful for your help because I don't know what to do again. I currently in Ghana. thanks for your help

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GIVE TOOLS. FIX FOREVER.

GIVE TOOLS.

FIX FOREVER.

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GIVE TOOLS. FIX FOREVER.

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Check the band on which your Carrier operates and the compatible bands your phone can accept. Sometimes foreign carriers use a frequency that your phone can't utilize. You also might have to register the imei of the device with your carrier.

What carrier are you using?

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Thanks Tyler for your help. Please I am using both Vodafone Ghana and MTN Ghana. Could you please educate me on how to check the band of both the carrier and the phone. And if possible how to edit it. Thanks

Im having the same problem...any help??

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I have the exact same problem. Phone is not using 3g/4g network (only 2g) I am in Senegal Using Orange as carrier.

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Have the exact problem using mtn though in Uganda currently how best can I get my 3g and 4g working thanks.

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It's a rubbish phone, how will you build a phone in this 21st century limiting the network to US or whatever and lying to keep visiting providers for false configuration.

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I can not access 4g with this phone. I am in Nigeria using Airtel 4g sim. The network is asking me to insert my sim to 4g enabled phone. What is happening? How do I upgrade

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