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Why my BlackBerry camera won't focus?

My Blackberry passport back camera won't focus. Everything seems to be working fine when I press and hold the screen with my finger the phone acts like it's both focusing and adjusting brightness but what my camera really does is only brightness adjustment. The picture stays blurry no matter what I do and how far/close am I to the object . After a second or two the square turns green and it's ready to take a shot. After I take a picture the image is blurry. I tried to play around with all the options on and off, did the soft and hard reset (factory settings). I even reinstalled the BB system via BB Link - nothing changed. I read on the internet that it's a common issue with BB Passport and that if the software reinstallment doesn't help, hardware should be replaced. I got my BB from Canada as a gift but I live in Europe plus my warranty expired therefore I'm planing to get a spare camera and replace it. What do you think? Do you guys maybe have some better ideas?

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This worked with my Blackberry passport. Go to the white rose and green background (pictures icnon). Tap the 3 dot lower right corner. Tap start camera and your phone should auto focus without tapping the screen or with tapping the screen. I hope this helps.

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This did the trick! And here I was looking to buy a new camera for my passport. Thank you so much!

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Just in case it's a software issue, try and download another camera app from either BB World or Amazon App Store and see if the the problem still persists. Hopefully it's another software bug otherwise you will need to replace it. Check the forum posts in Crackberry for guides to replace the camera. Good luck!

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My BlackBerry Passport camera is not nice again after resetting it. What should I do to better the camera.

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My BlackBerry Passport camera is not nice

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Hi guys, I finally solved this problem on my blackberry dtek 60. Blackberry's active focus motor is a bit allergic to impacts. A slight fall impact (Not enough to crack the screen) will render the Camera of these amazing devices useless. (Not focusing beyond a foot. This is a solution for any blackberry camera that fails to focus eg Blackberry Priv, Keytone ect.

1. Turn off your device

2. Heat the back cover and pry it open. (Follow procedures of back cover removal)

3. Turn it on while open and attempt to focus on something with the Camera

4. You will notice the lens is attached to the motor that moves the square lens cover up or down. This is the mechanism that fails after an impact on the device. (The square lens holder settles in a position which doesn't allow the motor to move it freely due to friction).

4. Align the movable part of the camera (A square metallic lens holder) on its moving space so that it can move up and down freely.

5. Try focusing while open. BAM! Your Blackberry Camera can now focus again.

6. Align fingerprint scanner and close your Blackberry. Enjoy your camera and DON'T drop it again.

Please note that Blackberry cameras can also become unable to focus after long use.

DON'T USE YOUR BLACKBERRY CAMERA FOR EXTENDED PERIODS OF PHOTO SHOOTS. The motor coils overheats and fails, making your camera unable to focus. In this case a cool down break from camera use will solve the lack of focus. This solution is for the "permanent" inability to focus caused by a blackberry device impact or fall.

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