修复你的物品 社区 商店

索尼的新一代电视游戏机，于2013年2月20日发布，并于2013年11月15日开售。

1696 个问题 查看全部

更多选项

PS4 turns off randomly, must remove plug to turn back on.

For a few months now my PS4 turns off randomly while I'm playing. Sometimes it turns off after 10mins and sometimes after a few hours. When it does turn off, I have to take the plug out and put it back in twice before I can turn it on again (sometimes I do this with the plug in order to turn it on in the first place).

I have had this PS4 for a year and a half with no problems. I have called Sony and they have no idea what the cause is.

Could it be a power supply issue? Power cable?

I appreciate any help!

已回答！ 显示答案 我也有这个问题

这是一个好问题吗？

是 否
得分 3
3条评论

i'm getting the exact issue, need help urgently plz..

Sony said to update my firmware to the latest update, i did that same issue, ps4 still shuts off randomly

由完成的

my ps4 turned off when I was playing fortnite and HDMI cable does not say PlayStation 4and I was trying to turn it on with the controller and did not work :(

由完成的

Please I don’t know what to do I have to take out my HDMI and put it back in for it my ps4 to start going again, it randomly turns off I don’t know why, it actually takes 3 or 2 time for it start, and I have only had it for 2years ( please give me some tips

由完成的

添加一条评论

8个答案

筛选条件:
最有帮助的 最新 最老的
已选择的解决方案

更多选项

This is not a power supply problem. There are several things that may be causing your problem and none of them are good or easy to fix. Sony knows exactly what the cause is and they will do nothing to help you. The cause is either from faulty solder joints between the APU and motherboard (many times caused by oxidized solder pads on the APU) or one of the other components on the motherboard. Sometimes it's a RAM chip causing the problem sometimes it's something else.

I'm sorry to bring you the bad news.

这个答案有帮助吗？

是 否
得分 3

10条评论:

Thank you for your answer, is this a rare problem because I can hardly find anyone with the exact same problem as me? Also, do those things count as a manufacturers fault?

由完成的

For me it is not rare...I see it all the time in my business. For the random PS4 owner it's probably not common.

Yes, I see it as a manufacturing defect.

由完成的

So I spoke to the retailer, they said if I can get any professional to say its a manufacturing fault then I can get a free replacement. Any advice?

由完成的

Who do they consider a "professional"? Who is the retailer. For some reason I don't believe them.

由完成的

They said any small or large business that can inspect the playstation console. The retailer is Argos.

由完成的

显示更多的5条评论

添加一条评论

更多选项

Hey so this happened to my PS4 pretty frequently. Last night me and my gf got fed up so we put her PS4 in our bedroom (her PS4 has never done this , and it’s like 2nd gen???) then boom today it shut off while she was watching Netflix. This proves it’s not an Internal problem (which I previously thought) but either a problem with the tv I’m using or the cords. I will be switching out the power cord for my PS4 and seeing if this helps

这个答案有帮助吗？

是 否
得分 1
添加一条评论

更多选项

you might have to get it fixed or buy a new cable

这个答案有帮助吗？

是 否
得分 0

2条评论:

Any idea what could be causing the problem?

由完成的

like you said its probably a power supply issue

由完成的

添加一条评论

更多选项

In electronics heat and solder joints cause a lot of issue and if everyone have the same problem it will be on a certain part of the motherboard .

这个答案有帮助吗？

是 否
得分 0
添加一条评论

更多选项

This is a PSU problem. If there was an oxydezed joint or RAM chip it will cause software error and even boot into safe mode with error codes. Soecially if it was RAM error. Oxydezed joints will give you overheat on the CPU and will not turn back on immediatelly. In fact it will stop turning on after a few times you try. This is a VRM chip problem caused by the PSU simple. Just change your PSU and you are good.

这个答案有帮助吗？

是 否
得分 0

3条评论:

What’s a psu

由完成的

My Ps4 only shuts off while playing online games or streaming games through PS now app... I can play on a disc game for hours no problem, but as soon as I try and upload a game online it will work for a bit then automatically cut off... it's very infuriating!!!

由完成的

Changing PSU does not work in my case. Exact same problem. Even tried running it from a lab bench supply.

由完成的

添加一条评论

更多选项

My ps4 would also shut off randomly, I had another ps4 with a broken hdmi port. I swapped the motherboards and I still had the issue, I believe their’s something wrong with the motherboard.

这个答案有帮助吗？

是 否
得分 0
添加一条评论

更多选项

Same problem. Tried plugging directly into a socket but same thing happened. Seems to only happen while a game is loading… Tried loading an old PS2 game on it and it worked fine… Soon as I tried a game that came out in the last 5 years it dies… Hoping I see a heap of dust when I open it up and it's a overheating issue. R.I.P.

这个答案有帮助吗？

是 否
得分 0
添加一条评论

更多选项

Idk what’s wrong with my ps4 I have to unplug my power cable plug it back in 3 times and then it switches on properly then I open up a game and I change the game mode I want to play and shuts of or if I invite someone to my lobby it shuts of I really need help

这个答案有帮助吗？

是 否
得分 0
添加一条评论

添加你的答案

MTEKZ 将永远感激不已
浏览统计数据:

过去 24 小时： 1

过去 7 天： 8

过去 30 天： 36

总计 60,978