So I'm trying to help a mate out with his ipod, it doesn't want to turn on properly, when it does it says to connect to itunes via a pc. So i did and itunes wont let me access the ipod or sync it. my p picks it up and installs driver software...but itunes wont... My friend said that he tried to reset it before but nothing happened....grateful for any assistance!
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I am sorry to hear about your iPod touch not wanting to come on or sync for you but I had a few questions to try to isolate what is causing the problem.
Questions:
What version of iTunes are you running on your computer and firmware on the iPod?
Do you have a Mac or Windows PC? Or is it a laptop?
Have their been any recent repairs on the iPod?
These questions will help see if there is a compatibility issue with the equipment and/or software. If there have been recent repairs, it might have been damaged more or they only fixed part of the problem. I also have going to post a guide by a member who talks about their iPod shutting down or not wanting to come on.
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Other than troubleshooting, I would recommend contacting Apple or your phone company to see if they have additional resources you could use.
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I am using a Lenovo thinkpad (school laptop)
unsure of the version of of itunes i am running
and i believe that the ipods operating system is ios 7 but i am unsure
the ipod has not had any recent repairs....it has been malfunctioning for approx 7 months (thats what i was told) but than you so much for the help
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