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Black screen on reboot after scan with malwarebytes

My grandpas laptop was infected with a $@$* ton of trojans. Kept opening apps and webpages by itself. Downloaded and scanned with malwarebytes in normal boot. Found 229 potential threats so I removed them all. It asked to reboot a few minutes later and he did so. We logged back in after reboot and bam, black screen with cursor. Rebooted again and had Windows recovery screen. Ignored it and booted normally. Same thing happened

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PC 笔记本电池

An easy fix for a big power boost.

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PC 笔记本电池

An easy fix for a big power boost.

现在开始购物

1个答案

Hello, when you have this united booted and can see the cursor, try hitting Ctrl+alt+Del.

start task manager

select file > New task

Type explorer.exe

This may not be the issue but sounds similar, please let me know.

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Wesley Sanchez 将永远感激不已
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