Why can't I receive calls?

I am often unreachable due to my phone not receiving calls.

I have a full signal, changed devices (old miro to new one) and I changes sim cards.

When someone tries to call me they get a message saying I am unavailable.

Because of this I have missed business meetings and almost lost my job.

I have read all the forums and realised most people have just given up on sony completely.

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