The April 2014 update of the 11" MacBook Air packs refreshed dual-core i5 and i7 Haswell processors and slightly increased battery performance.

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White Screen of Death

Good day all,

This question comes in two parts.

Part 1:

My Partner's MacBook air has just produced the following symptoms:

- Last night he was unable to access some folders on the drive.

- System lockups / slowdowns throughout the day

- Over-Heating during the day.

- He had to shut it down by holding down the power button until power off.

- Upon booting, he got a white screen and no other response from the system

- Shutting the lid did not turn off the screen and the system continued to get hot.

- He has been able to successfully clear the NVRam and now gets a startup sound but still a white screen and overheating symptoms.

- No other interrupt key combinations produce any better results.

- We're unable to boot from any alternative media.

So the first question is; any ideas on what could be the problem? Our current feeling is a failed SSD, similar to this post:

Startup chime, no boot, white screen of death

Would that be likely?

Part 2:

Before taking it back to Apple for repair, we want to recover the data off it (as I'm sure Apple will either reinstall or replace the SSD as part of the repair), are there any converters yet available for the SSD in the 2014 version of the Air?

So far all I've been able to find is this: , however it only appears to work with the older model(s), can anyone give any insight as to whether or not it would work with the current model?

Many thanks for your time.

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You will need another exact same series MacBook air to swap out the SSD with, that is assuming the issue is within the systems logic and not the SSD. If the SSD is failing then that won't help.

As an alternative you could try setting up your MacBook air in target mode and then using a second Mac retrieve the data. Follow this Apple TN: Transfer files between two computers using target disk mode.

To diagnose what is failing here you could pop off the cover and with the battery disconnected, remove the SSD and then try restarting the system without the SSD, but with an external bootable drive. If the system shows the same symptoms you have proven the issue is within the logic board not the SSD.

Frankly, I would just go to Apple and have them repair the system as it should be covered under warranty still.


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Thank you for your advice, Dan. I'll be trying the removal of the ssd as soon as my pentalobe screwdrivers arrive on Monday.

Does anyone have any information on whether a caddy/converter is, or will be available for these drives?

Many thanks.

Joe, nothing for your model yet... For now try target mode or swapping it over to a second exact same model.

You're in luck! OWC has released an external case that will support your blade SSD unit. Here's the details: OWC Envoy Pro



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