My fully charged surface pro 2 won't turn on again
It has been on the charger for two whole days, and now it won't turn back on. Is it because it isn't charging, or because it's completely broken?
The Microsoft Surface Pro2 is a Tablet/Laptop fusion that was released in 2013.The Surface Pro 2 is the successor of Microsoft's Surface Pro and uses Windows 8.1 through Windows 10.
This solution works fine for me:
> hold down the power button for about 30 sec.
> maybe it helps to repeat thise step several times.
> if it still not works, hold down contineously the volume-plus-button and then the power button for a while -> starting into the UEFI/BIOS-menue.
> if nothing happens, try both more than once.
>>> Good luck.
Read all of your posts with interest. My Surface 2 started to not turn on st the end of last year and it would then get extremely hot in the area behind the power switch. After a few hours it would resolve. Called support as was getting close to end of warranty got me to remove some software and reboot. Ok for a few days then would not power up, came up with error message. Keeping up?
Called again, could not resolve online, I'm a student and really needed it working so asked to send it for diagnosis. BEWARE! TAKE PHOTOS OF DEVICE BEFORE SENDING!
I sent it away, it came back badly damaged with a note saying 'intentional damage not covered by warranty'.
I went berserk, called them and they only replaced it when I provided photos proving that it was fine before I packaged it.
LET THIS BE A WARNING FOR ANYONE THAT IS ASKED TO RETURN THEIR DEVICE FOR REPAIR!
Hope it helps someone as it nearly cost me another £5-600 as they had to replace it with a brand new Surface 3 and keyboard.
i was using my surface about two weeks ago. it was working good than i put it down and a few hours later it would not come on. I thought it was the charger so i got i new one. (its the official plug). I plug it in the light on the charger comes on for 5 minutes then shutoff. I unplug it and then plug it back on. The light comes back one.
This is what I tried
1. I hold the power down for 30 seconds and nothing.
2. I hold the power for 30 sec. release and then vol. up and power for 15 sec. still nothing but when I do this when I hold the vol. up and power down the light on charger turns off then back on. Still wont work.
Plug in power when I do these.
My Surface 2 would not turn on. I tried every trick from the Internet. No luck. I even tried another charger. No luck.
Then I went on vacation for 30 days. On my return I thought I would charge it overnight. Next morning I pressed the power button and it turned on!!!!!
I figure it must have been in 'sleep' mode (MS has a lot of problems with it). The battery must have drained completely and therefore it was no longer in sleep mode. Once recharged it worked normally.
I have turned off 'sleep' mode and the tablet has been working fine!
I have this problem about half the time on my Surface Pro.
1. Hold down the power button for about 30 seconds, release and press it again.
2. If that doesn't work. Hold down the power and volume up button for about 15 seconds, release and press again. It brings up a big menu but you can just exit and you don't have to reboot.
Every day it takes a few minutes to power up the computer and that is whether it is shutdown or sleeping.
I noticed when my surface pro 2 won't turn on even after doing the 30 second power hold and the volume up + power hold... when I taped the windows logo it would vibrate meaning the device had power but was just not responding... finally what seemed to work was I plugged in a usb device (mouse) to charge then I did the power thing, I also noticed the windows icon when tapped no longer vibrated, after a few seconds the screen flashed and it restarted.
Hope this helps someone.
I am having the same issue, Surface Pro goes into sleep mode and pressing the power button doesnt wake it. I am not sure why, but I discovered that (at least on mine), pressing the left mouse button and power button at the same time will wake the Surface.
My Surface Pro would not turn on after leaving it for a few days while I went on holidays. Tried everything. It still will not turn on.
Left it for dead for 1 month. Thought I would give it another try. I charged it up.
I believe the problem is 'hibernation'. MS has traditional problem with 'hibernation'. So I guess when the Surface Pro finally ran out of battery power and the unit turned off by itself from hibernation.
I have since disabled hibernation and it has worked for the last year without a problem.
This solution worked for me. Thanks to author of the post:
I have this same problem since replacing my charger. It does not do it with the charger built for the regular surface with less amperage, but it does it with every after market standard charger I buy. The solution: Hold down the upper volume button, then also hold the power button for about 15 seconds, then let go of the upper volume button, and then let go of the poser button. Wait a few seconds, then it should start. If not, press the power button. After it starts, plug in the power. Then go to Amazon and buy the smaller charger for the regular surface model (Assuming you have the Surface Pro 2) they have the same plug. It may take a little longer to charge (Although I have not noticed it) but it does work fine on mine.