The HTC One (codenamed M7) is HTC's 2013 flagship smartphone. It features a seamlessly designed unibody aluminum frame, large dual front-facing speakers, and a 4.7-inch 1080p display.
This last answer is correct but the guy is an !@#$%^&. Call htc, they can fix it if your in warrenty. Or take to your provider they may or may not replace the phone.