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原帖由: Syncrossus

标题:

LCD screen solid blue, printer unresponsive.

文本:

Hello,

The printer is no longer detected by any of my devices, whether connected wirelessly or through USB, and the screen is solid blue. The touch-buttons next to the screen do light up. Pressing the power button does nothing, even when held down for over a minute. I tried unplugging it (from power) and plugging it back in multiple times in quick succession as well as waiting several hours to plug it back in, and nothing changes.

At this point I believe I'm out of options for interacting with it from the outside. Any help narrowing down the problem and/or fixing it is welcome.

设备:

HP Envy 4520

状态:

open