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当前版本: jayeff

文本:

Hi @alyssia ,
-If Win 10 is installed in the laptop, try running Windows Defender in safe mode and check what it shows.
+If Win 10 is installed in the laptop, try running Windows Defender in safe mode and check what it shows. It may be malware or a virus that is causing the pop up to occur
Go to ''Windows Start > Settings > Update and Security >Windows Security > click on Open Windows Security > Scan options > Microsoft Defender offline > scan now''

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原帖由: jayeff

文本:

Hi @alyssia ,

If Win 10 is installed in the laptop, try running Windows Defender in safe mode and check what it shows.

Go to ''Windows Start > Settings > Update and Security >Windows Security > click on Open Windows Security > Scan options > Microsoft Defender offline > scan now''

状态:

open