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Original post by: Albert ,


Hi Marsha, you may want to try restarting the tablet in "Safe Mode" and see if the screen works then. If yes, then you have an app or other item, on the tablet that is starting at launch, which is causing the issue. You would need to remove this app/item and then restart the tablet again.

To get into "Safe Mode" please following the steps.[br]

1. Turn off the tablet.[br]

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.[br]

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.[br]

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF".

Hope my answer comes in handy for you.