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Current version by: Sam Goldheart (vote details) ,

Text:

I was told by support on Case# 5014249285 on 5/15/18 that I had to replace my printer when ALL I had to do was to replace an empty cartridge.  The issue was I had "non-HP" cartridge and when it was empty the printer displayed "the printer has an issue ..."  when it was simply an empty cartridge.  A complete misrepresentation that fully undermines any confidence I had in HP support.

Status:

deletedopen
deletedopen

Edit by: iRobot ,

Text:

I was told by support on Case# 5014249285 on 5/15/18 that I had to replace my printer when ALL I had to do was to replace an empty cartridge.  The issue was I had "non-HP" cartridge and when it was empty the printer displayed "the printer has an issue ..."  when it was simply an empty cartridge.  A complete misrepresentation that fully undermines any confidence I had in HP support.

Status:

opendeleted
opendeleted

Original post by: Curtis Matthes ,

Text:

I was told by support on Case# 5014249285 on 5/15/18 that I had to replace my printer when ALL I had to do was to replace an empty cartridge.  The issue was I had "non-HP" cartridge and when it was empty the printer displayed "the printer has an issue ..."  when it was simply an empty cartridge.  A complete misrepresentation that fully undermines any confidence I had in HP support.

Status:

open