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当前版本: Sam Goldheart (投票详情) ,

文本:

I was told by support on Case# 5014249285 on 5/15/18 that I had to replace my printer when ALL I had to do was to replace an empty cartridge.  The issue was I had "non-HP" cartridge and when it was empty the printer displayed "the printer has an issue ..."  when it was simply an empty cartridge.  A complete misrepresentation that fully undermines any confidence I had in HP support.

状态:

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编辑: iRobot ,

文本:

I was told by support on Case# 5014249285 on 5/15/18 that I had to replace my printer when ALL I had to do was to replace an empty cartridge.  The issue was I had "non-HP" cartridge and when it was empty the printer displayed "the printer has an issue ..."  when it was simply an empty cartridge.  A complete misrepresentation that fully undermines any confidence I had in HP support.

状态:

opendeleted
opendeleted

原帖由: Curtis Matthes ,

文本:

I was told by support on Case# 5014249285 on 5/15/18 that I had to replace my printer when ALL I had to do was to replace an empty cartridge.  The issue was I had "non-HP" cartridge and when it was empty the printer displayed "the printer has an issue ..."  when it was simply an empty cartridge.  A complete misrepresentation that fully undermines any confidence I had in HP support.

状态:

open