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当前版本: jayeff ,

文本:

Hi @bellarosa
Have you checked that the "Do not Disturb" setting is disabled?
Go to ''Settings > Sounds and Notifications > Do not disturb''.
=== Update (02/16/2018) ===
Hi @bellarosa ,
Just to try and narrow down the problem.
1. Check that [http://devicesmanual.safaricom.co.ke/web/samsung-galaxy-j1/troubleshooting/calls-and-voicemail/i-can-t-receive-any-calls/8122/|call divert] is not turned on
2. Does the phone "vibrate" on i/c calls?
3. Is there any indication on the screen or in the ''Phone > Log'' regarding "missed" calls? (This is assuming that vibrate also doesn't work and since you can't hear the phone ring/vibrate, the call is not answered by you, but the call was successfully received by the phone)
4. What do you hear on the other phone when you call your number? Do you hear ringing tone or something else, maybe a message or something?
-5. What happens when you call your number from your phone? Depending on your service provider, do you get busy signal or voice message followed by text etc? (really silly thought. This is to prove that the number connected to your phone is ''the same number'' that you are ringing from other phones).
-6. Do i/c texts (SMS) work OK?
+5. What happens when you call your number from your phone? Depending on your service provider, do you get busy signal or voice message followed by text etc? (really silly thought. This is to prove that the number connected to your phone is ''the same number'' that you are ringing from other phones - do i/c texts (SMS) work OK?)
If all else fails, since it is new, get it replaced under warranty.

状态:

open

编辑: jayeff ,

文本:

Hi @bellarosa
Have you checked that the "Do not Disturb" setting is disabled?
Go to ''Settings > Sounds and Notifications > Do not disturb''.
=== Update (02/16/2018) ===
Hi @bellarosa ,
Just to try and narrow down the problem.
1. Check that [http://devicesmanual.safaricom.co.ke/web/samsung-galaxy-j1/troubleshooting/calls-and-voicemail/i-can-t-receive-any-calls/8122/|call divert] is not turned on
2. Does the phone "vibrate" on i/c calls?
3. Is there any indication on the screen or in the ''Phone > Log'' regarding "missed" calls? (This is assuming that vibrate also doesn't work and since you can't hear the phone ring/vibrate, the call is not answered by you, but the call was successfully received by the phone)
4. What do you hear on the other phone when you call your number? Do you hear ringing tone or something else, maybe a message or something?
5. What happens when you call your number from your phone? Depending on your service provider, do you get busy signal or voice message followed by text etc? (really silly thought. This is to prove that the number connected to your phone is ''the same number'' that you are ringing from other phones).
+6. Do i/c texts (SMS) work OK?
If all else fails, since it is new, get it replaced under warranty.

状态:

open

编辑: jayeff ,

文本:

Hi @bellarosa
Have you checked that the "Do not Disturb" setting is disabled?
Go to ''Settings > Sounds and Notifications > Do not disturb''.
=== Update (02/16/2018) ===
Hi @bellarosa ,
Just to try and narrow down the problem.
1. Check that [http://devicesmanual.safaricom.co.ke/web/samsung-galaxy-j1/troubleshooting/calls-and-voicemail/i-can-t-receive-any-calls/8122/|call divert] is not turned on
2. Does the phone "vibrate" on i/c calls?
3. Is there any indication on the screen or in the ''Phone > Log'' regarding "missed" calls? (This is assuming that vibrate also doesn't work and since you can't hear the phone ring/vibrate, the call is not answered by you, but the call was successfully received by the phone)
4. What do you hear on the other phone when you call your number? Do you hear ringing tone or something else, maybe a message or something?
-5. What happens when you call your number from your phone? Depending on your service provider, do you get busy signal or voice message followed by text etc? (really silly thought. This is to prove that the number connected to your phone IS the same number that you are ringing from other phones).
+5. What happens when you call your number from your phone? Depending on your service provider, do you get busy signal or voice message followed by text etc? (really silly thought. This is to prove that the number connected to your phone is ''the same number'' that you are ringing from other phones).
If all else fails, since it is new, get it replaced under warranty.

状态:

open

编辑: jayeff ,

文本:

Hi @bellarosa
Have you checked that the "Do not Disturb" setting is disabled?
Go to ''Settings > Sounds and Notifications > Do not disturb''.
=== Update (02/16/2018) ===
Hi @bellarosa ,
Just to try and narrow down the problem.
1. Check that [http://devicesmanual.safaricom.co.ke/web/samsung-galaxy-j1/troubleshooting/calls-and-voicemail/i-can-t-receive-any-calls/8122/|call divert] is not turned on
2. Does the phone "vibrate" on i/c calls?
3. Is there any indication on the screen or in the ''Phone > Log'' regarding "missed" calls? (This is assuming that vibrate also doesn't work and since you can't hear the phone ring/vibrate, the call is not answered by you, but the call was successfully received by the phone)
4. What do you hear on the other phone when you call your number? Do you hear ringing tone or something else, maybe a message or something?
-5. What happens when you call your number from your phone? Depending on your service provider, do you get busy signal or voice message followed by text etc? (really silly thought. This is to prove that the number connected to your phone IS the number that you are ringing from other phones).
+5. What happens when you call your number from your phone? Depending on your service provider, do you get busy signal or voice message followed by text etc? (really silly thought. This is to prove that the number connected to your phone IS the same number that you are ringing from other phones).
If all else fails, since it is new, get it replaced under warranty.

状态:

open

编辑: jayeff ,

文本:

Hi @bellarosa
Have you checked that the "Do not Disturb" setting is disabled?
Go to ''Settings > Sounds and Notifications > Do not disturb''.
=== Update (02/16/2018) ===
Hi @bellarosa ,
Just to try and narrow down the problem.
1. Check that [http://devicesmanual.safaricom.co.ke/web/samsung-galaxy-j1/troubleshooting/calls-and-voicemail/i-can-t-receive-any-calls/8122/|call divert] is not turned on
2. Does the phone "vibrate" on i/c calls?
-3. Is there any indication on the screen or in the ''Phone > Log'' regarding "missed" calls? (This is assuming that vibrate also doesn't work and you can't hear the phone ring, but the call was successfully received by the phone)
+3. Is there any indication on the screen or in the ''Phone > Log'' regarding "missed" calls? (This is assuming that vibrate also doesn't work and since you can't hear the phone ring/vibrate, the call is not answered by you, but the call was successfully received by the phone)
4. What do you hear on the other phone when you call your number? Do you hear ringing tone or something else, maybe a message or something?
5. What happens when you call your number from your phone? Depending on your service provider, do you get busy signal or voice message followed by text etc? (really silly thought. This is to prove that the number connected to your phone IS the number that you are ringing from other phones).
If all else fails, since it is new, get it replaced under warranty.

状态:

open

编辑: jayeff ,

文本:

Hi @bellarosa
Have you checked that the "Do not Disturb" setting is disabled?
Go to ''Settings > Sounds and Notifications > Do not disturb''.
=== Update (02/16/2018) ===
Hi @bellarosa ,
Just to try and narrow down the problem.
1. Check that [http://devicesmanual.safaricom.co.ke/web/samsung-galaxy-j1/troubleshooting/calls-and-voicemail/i-can-t-receive-any-calls/8122/|call divert] is not turned on
2. Does the phone "vibrate" on i/c calls?
-3. Is there any indication on the screen or in the ''Phone > Log'' regarding "missed" calls? (This is assuming that vibrate doesn't work and you can't hear the phone ring, but the call was successfully received by the phone)
+3. Is there any indication on the screen or in the ''Phone > Log'' regarding "missed" calls? (This is assuming that vibrate also doesn't work and you can't hear the phone ring, but the call was successfully received by the phone)
4. What do you hear on the other phone when you call your number? Do you hear ringing tone or something else, maybe a message or something?
5. What happens when you call your number from your phone? Depending on your service provider, do you get busy signal or voice message followed by text etc? (really silly thought. This is to prove that the number connected to your phone IS the number that you are ringing from other phones).
If all else fails, since it is new, get it replaced under warranty.

状态:

open

编辑: jayeff ,

文本:

Hi @bellarosa
Have you checked that the "Do not Disturb" setting is disabled?
Go to ''Settings > Sounds and Notifications > Do not disturb''.
=== Update (02/16/2018) ===
Hi @bellarosa ,
Just to try and narrow down the problem.
1. Check that [http://devicesmanual.safaricom.co.ke/web/samsung-galaxy-j1/troubleshooting/calls-and-voicemail/i-can-t-receive-any-calls/8122/|call divert] is not turned on
2. Does the phone "vibrate" on i/c calls?
-3. Is there any indication on the screen or in the ''Phone > Log'' regarding "missed" calls?
+3. Is there any indication on the screen or in the ''Phone > Log'' regarding "missed" calls? (This is assuming that vibrate doesn't work and you can't hear the phone ring, but the call was successfully received by the phone)
4. What do you hear on the other phone when you call your number? Do you hear ringing tone or something else, maybe a message or something?
5. What happens when you call your number from your phone? Depending on your service provider, do you get busy signal or voice message followed by text etc? (really silly thought. This is to prove that the number connected to your phone IS the number that you are ringing from other phones).
If all else fails, since it is new, get it replaced under warranty.

状态:

open

编辑: jayeff ,

文本:

Hi @bellarosa
Have you checked that the "Do not Disturb" setting is disabled?
Go to ''Settings > Sounds and Notifications > Do not disturb''.
=== Update (02/16/2018) ===
Hi @bellarosa ,
Just to try and narrow down the problem.
1. Check that [http://devicesmanual.safaricom.co.ke/web/samsung-galaxy-j1/troubleshooting/calls-and-voicemail/i-can-t-receive-any-calls/8122/|call divert] is not turned on
2. Does the phone "vibrate" on i/c calls?
-3. Is there any indication on the screen or in the Phone > Log regarding "missed" calls?
+3. Is there any indication on the screen or in the ''Phone > Log'' regarding "missed" calls?
4. What do you hear on the other phone when you call your number? Do you hear ringing tone or something else, maybe a message or something?
5. What happens when you call your number from your phone? Depending on your service provider, do you get busy signal or voice message followed by text etc? (really silly thought. This is to prove that the number connected to your phone IS the number that you are ringing from other phones).
+
If all else fails, since it is new, get it replaced under warranty.

状态:

open

编辑: jayeff ,

文本:

Hi @bellarosa
Have you checked that the "Do not Disturb" setting is disabled?
Go to ''Settings > Sounds and Notifications > Do not disturb''.
=== Update (02/16/2018) ===
-Hi @bellarosa ,
+Hi @bellarosa ,
+
Just to try and narrow down the problem.
+
1. Check that [http://devicesmanual.safaricom.co.ke/web/samsung-galaxy-j1/troubleshooting/calls-and-voicemail/i-can-t-receive-any-calls/8122/|call divert] is not turned on
+
2. Does the phone "vibrate" on i/c calls?
+
3. Is there any indication on the screen or in the Phone > Log regarding "missed" calls?
+
4. What do you hear on the other phone when you call your number? Do you hear ringing tone or something else, maybe a message or something?
+
5. What happens when you call your number from your phone? Depending on your service provider, do you get busy signal or voice message followed by text etc? (really silly thought. This is to prove that the number connected to your phone IS the number that you are ringing from other phones).
+If all else fails, since it is new, get it replaced under warranty.

状态:

open

编辑: jayeff ,

文本:

Hi @bellarosa
Have you checked that the "Do not Disturb" setting is disabled?
Go to ''Settings > Sounds and Notifications > Do not disturb''.
+
+=== Update (02/16/2018) ===
+
+Hi @bellarosa ,
+Just to try and narrow down the problem.
+1. Check that [http://devicesmanual.safaricom.co.ke/web/samsung-galaxy-j1/troubleshooting/calls-and-voicemail/i-can-t-receive-any-calls/8122/|call divert] is not turned on
+2. Does the phone "vibrate" on i/c calls?
+3. Is there any indication on the screen or in the Phone > Log regarding "missed" calls?
+4. What do you hear on the other phone when you call your number? Do you hear ringing tone or something else, maybe a message or something?
+5. What happens when you call your number from your phone? Depending on your service provider, do you get busy signal or voice message followed by text etc? (really silly thought. This is to prove that the number connected to your phone IS the number that you are ringing from other phones).

状态:

open

编辑: jayeff ,

文本:

-Hi @bellarosa
+Hi @bellarosa
-Have you checked the "Do not Disturb" setting?
+Have you checked that the "Do not Disturb" setting is disabled?
Go to ''Settings > Sounds and Notifications > Do not disturb''.

状态:

open

编辑: jayeff ,

文本:

-Hi,
+Hi @bellarosa
Have you checked the "Do not Disturb" setting?
Go to ''Settings > Sounds and Notifications > Do not disturb''.

状态:

open

原帖由: jayeff ,

文本:

Hi,

Have you checked the "Do not Disturb" setting?

Go to ''Settings > Sounds and Notifications > Do not disturb''.

状态:

open