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原帖由: George A. ,

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Try resetting the cache to the app. Drag the app out of your app drawer onto "Info" at the top. Form that screen, press "Storage" then clear data and clear cache. That will reset the app. I also recommend force stopping the app, or disabling it. Go back to the "info" page and click either option at the top.

Once you've done all this, do not attempt to open the app again. This will undo everything you just did.

If it doesn't fix it, you'll need to do a factory reset. Make sure you have all of your photos and music and anything else important backed up. Once you do, go to settings, backup & reset, and reset your phone.

Hope this helps!

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