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当前版本: oldturkey03 (投票详情) ,

标题:

wont boot except with (windows key, v, and power button)

文本:

i have a newer HP ENVY, still under warranty and the company is being less than useful at addressing my problem

the computer got a screen crack when opening on the 1st week of having it.  im guessing it got damaged in shipping and i hadnt noticed because i was not deeply inspecting anything.  but im a tiny girl and opening a laptop shouldnt crack the screen that much.

anyway this is now the second problem to have cropped up and im making sure its not a result of the first problem.  i disabled the touchscreen driver at request of hp so my screen didnt keep flickering and thinking the mouse was clicking everywhere because of the crack.

after about a month of use like this with no issues, my laptop now wont boot occassionally.  it'll have a charged battery or be plugged in (the led indicator is on) but the power button will essentially do nothing.  ive ran through some troubleshooting with HP cause i thought it might be the battery since they had some battery recalls.  however supposedly they checked that once we finally got the computer to boot.

the only way i can get it to come on is by holding the windows key, v, and the power button.  then it will slowly come on with a checksum cmos 502 error.  but then it'll boot like normal and work perfectly fine until it goes into sleep mode or powers down and then 90% of the time i'll have to repeat this.

any help would be appreciated

设备:

HP Envy TouchSmart 15

状态:

open

已接受的回答:

+416617

原帖由: andrea ,

标题:

wont boot except with (windows key, v, and power button)

文本:

i have a newer HP ENVY, still under warranty and the company is being less than useful at addressing my problem

the computer got a screen crack when opening on the 1st week of having it.  im guessing it got damaged in shipping and i hadnt noticed because i was not deeply inspecting anything.  but im a tiny girl and opening a laptop shouldnt crack the screen that much.

anyway this is now the second problem to have cropped up and im making sure its not a result of the first problem.  i disabled the touchscreen driver at request of hp so my screen didnt keep flickering and thinking the mouse was clicking everywhere because of the crack.

after about a month of use like this with no issues, my laptop now wont boot occassionally.  it'll have a charged battery or be plugged in (the led indicator is on) but the power button will essentially do nothing.  ive ran through some troubleshooting with HP cause i thought it might be the battery since they had some battery recalls.  however supposedly they checked that once we finally got the computer to boot.

the only way i can get it to come on is by holding the windows key, v, and the power button.  then it will slowly come on with a checksum cmos 502 error.  but then it'll boot like normal and work perfectly fine until it goes into sleep mode or powers down and then 90% of the time i'll have to repeat this.

any help would be appreciated

设备:

HP Envy TouchSmart 15

状态:

open