The only positive detail I can add is that because HP is a publicly-held outfit, the senior folks can be found.
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My complaint - by letter - NOT EMAIL - went to Meg Whitman who gets a lot of press and so far doesn't seem to helped anyone.
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My complaint - by letter - NOT EMAIL - went to Meg Whitman who gets a lot of press and so far doesn't seem to have helped anyone.
My letter went to a special department which most big outfits have - I call it "The Crank Psycho Complaint Dept" where reasonable adult folks jump in to the fray to sidetrack the person with plastique strapped to his chest, standing in the lobby with a broken ink jet printer (for example.)
My dead machine stayed dead - but I got a replacement with numerous bells and whistles - for about 50% of retail. Not the answer that defines a mfr of integrity - but at least a stop gap. Meanwhile, I am reviewing other brands, ready to buy a replacement when this HP printer digests itself.
When a mfr competes in a commodity market, offers things which are not really unique, and sinks to fighting a battle of cost control and aggressive discount pricing, the war is lost. It just takes a while to notice. HP has been dead for a long time but nobody has held a mirror under its nose to check for breath.
The only positive detail I can add is that because HP is a publicly-held outfit, the senior folks can be found.
My complaint - by letter - NOT EMAIL - went to Meg Whitman who gets a lot of press and so far doesn't seem to helped anyone.
My letter went to a special department which most big outfits have - I call it "The Crank Psycho Complaint Dept" where reasonable adult folks jump in to the fray to sidetrack the person with plastique strapped to his chest, standing in the lobby with a broken ink jet printer (for example.)
My dead machine stayed dead - but I got a replacement with numerous bells and whistles - for about 50% of retail. Not the answer that defines a mfr of integrity - but at least a stop gap. Meanwhile, I am reviewing other brands, ready to buy a replacement when this HP printer digests itself.
When a mfr competes in a commodity market, offers things which are not really unique, and sinks to fighting a battle of cost control and aggressive discount pricing, the war is lost. It just takes a while to notice. HP has been dead for a long time but nobody has held a mirror under its nose to check for breath.