Original post by: Berit Bingham ,
Assuming your headphones do in fact work, it might be that the device isn't recognizing them or just overrides them. If this is the case then you can manually connect and set your headphones as default through these steps.. For Windows 8 and 10 move your mouse to the top right of your screen and then straight down to bring up the charms sidebar. a. Click settings b. Click Control Panel. c. Go to Hardware and Sound. d. Click on Sound. e. Right click your headphones in the pop-up window f. Click connect Hopefully this will set your headphones as the primary playback device. If this fails see the troubleshooting page mentioned above.