I've tried switching HDMI cables and ports with known good ones, and even a different TV with no change. iTunes sees the unit and can even restore the software on it, but there is still no video output.

I took it to the Genius Bar to see if hopefully there was a hidden campaign for this issue (Apple sometimes has campaigns to address issues that they don't speak of until a unit comes in with the problem), or at least something they knew about fixing it, but no solutions there but to replace the unit entirely.

Has anyone ever ran into this issue before? And if so, what was the solution? I've gone ahead and purchased a new Apple TV. Which interestingly enough works much, much faster than the old unit when it comes to loading content (both were connected via Ethernet). Makes me wonder if there was a supplier switch in the years since we've owned it, or if that might just have been a symptom of an impending failure.

If possible, I'd like to try and fix this one for use with our 2nd TV. It's not physically damaged at all, though I do wonder if this might just be a broken solder joint somewhere.

Any ideas would be appreciated, and thank you in advance!

⟐ Commented 十月 17, 2015 at 17:47 GMT-7

SATA or PATA

⟐ Commented 八月 29, 2022 at 3:33 GMT-7

Our Apple TV 4th Generation Siri Remote was accidentally submerged in water for about a minute. When it came out, we dried it out for several days in a bowl of rice. The Siri remote actually still works, but only when it is plugged in to a power source with the Lightning cable. Once it is unplugged, it disconnects and stops working completely.

This leads me to believe that it is a problem with the battery. Is it possible to find and install a replacement Lightning port/battery assembly as shown here:

Apple TV 4th Generation Teardown

Thanks!

⟐ Commented 二月 11, 2022 at 9:53 GMT-7

⟐ Commented 五月 03, 2019 at 11:18 GMT-7

Noticed the select button starting to not work (had to really press hard to get any function) but the menu and play buttons worked fine. 48 hours later, the remote is completely dead. Is there a way to fix this? Could not find a teardown or guide for any Apple Remote.

Any help is appreciated, thanks!

⟐ Answered 十二月 02, 2020 at 20:46 GMT-7

Very useful guide to replace AppleTV power supply, thanks a lot to the authors:

Apple TV 1st Generation Power Supply Replacement

The step 8 says it is possible to buy online Delta Electronics power supply ADP-36BF A replacement for AppleTV 40Gb. I searched all the Internet but cannot find this part available. My AppleTV is dead and no local service wants to repair it. Can you save me and point out where to buy the power supply part, please?

THANKS

⟐ Answered 一月 25, 2016 at 7:04 GMT-7

⟐ Answered 六月 15, 2020 at 1:10 GMT-7

Dear Richard,

This email confirms your order of the following subscription with a free trial of 1 month. You are not charged for the free trial period, but when your 1 month subscription auto-renews on 05/26/15 you will be billed $14.99 for the period.

Name of Subscription: HBO NOW℠

Name of Application: HBO NOW

Content Provider: HBO Digital Services, Inc.

Date of purchase: 04/26/15

Subscription Period: 1 month

Length of Trial: 1 month

Renewal Price: $14.99

Payment Method: iTunes account

The subscription period will automatically renew unless you turn it off no later than 24 hours before the end of the current period. To cancel auto-renewal or manage your subscriptions, click below and sign in.

Developer's Support Page or Terms of Use: http://help.hbonow.com/

Go to iTunes.

Regards,

The iTunes Store team

How do I get a password?

⟐ Answer deleted 十二月 17, 2019 at 3:54 GMT-7

⟐ Answered 十二月 23, 2010 at 12:24 GMT-7

My Apple TV4 is completely dead. No light when the power cord is plugged in or anything. I dismantled the thing so warranty is also gone, but what I saw when I checked the power supply is that it is working perfectly (outputting 12V). However, when the logic board is connected, the power supply goes down to 0V. After measuring the motherboard, I saw that there is a short between the positive and negative terminal of the motherboard.

Does anybody have any idea if this is a common fault, if or how to fix it, and were a spare logic board can perhaps be found?

⟐ Commented 三月 16, 2026 at 4:16 GMT-7

⟐ Commented 三月 28, 2024 at 5:30 GMT-7

My Apple TV 3rd gen had started displaying message:

'warning' 'apple tv is overheating and will shut down , this message will disappear when apple tv is ready' or something very similar. The unit is in a well ventilated area and has never been abused, and is less then 3 years old. Ive updated the software( it barely let me do that before failing) and ive tried resets etc. but it isn't possible to even turn the unit off now , only by unplugging the power lead.

Any help tips or advice would be most appreciated

Regards

Mark

York UK

⟐ Commented 六月 21, 2023 at 16:12 GMT-7

Wonder if that allows access to the remote internal components, battery, etc?

⟐ Answered 五月 31, 2021 at 5:02 GMT-7

My hope is in you, iFixit guys who actually took these gadgets apart. One opinion in the 9to5Mac comments says it doesn't work, the other says it works.

I would really like a Remote Loop for iPhone photography, as all normal cameras have such loops, even much cheaper point and shoots than the iPhone.

I guess the main reason Apple does not advertise any such loop for iPhone is because chief designer Jony Ive would found it ugly. But it's still much more acceptable than any third party case + lanyard combo.

⟐ Answered 四月 04, 2019 at 10:34 GMT-7

⟐ Answered 十月 17, 2017 at 19:58 GMT-7

In other countries, the Apple TV ships with an Apple TV Remote that does not include built-in Siri support and thus Siri cannot be activated using the remote. Instead, the microphone button on these remotes brings up the onscreen search app.

⟐ Commented 一月 24, 2017 at 13:18 GMT-7

Unfortunately after a couple of weeks using and loving it, the LED burned out. One night before it was fine and I turned it off when I went to bed. Next morning the LED didn't came on anymore.

Apple doesn't sell Apple TV here, mostly because the iTunes Store in Brazil only have Apps, Podcasts and iTunes U. I talked to Apple Authorized Repair Centers but they don't have the parts or training for the Apple TV. They don't repair it.

I think I just need to buy the LED part and replace it. My Apple TV works fine and I even installed the latest firmware update.

My question is: Where can I get the part?

⟐ Answered 八月 19, 2011 at 6:05 GMT-7

I’ve already been able to open it up, cleaned with alcohol, but that doesn’t seem to do anything.

Does anyone have tips for other things I could try to get these buttons to work again?

⟐ Answered 四月 01, 2026 at 13:17 GMT-7

Bruce

⟐ Answered 六月 20, 2025 at 17:21 GMT-7

⟐ Commented 十一月 06, 2021 at 14:19 GMT-7